Privacy Policy
Last Updated: January 2025
1. Introduction
Pizzaiolo ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal information.
2. Information We Collect
2.1 Information You Provide
We may collect information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, and mailing address
- Order Information: Items ordered, delivery address, payment information
- Account Information: Username, password, and account preferences (if applicable)
- Communication: Messages, feedback, and inquiries you send to us
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Information: Pages visited, time spent on pages, links clicked, search queries
- Location Information: General geographic location based on IP address
- Cookies and Tracking Technologies: See our Cookie Policy for more information
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders
- To communicate with you about your orders, inquiries, and our services
- To improve our website, products, and services
- To send you marketing communications (with your consent)
- To detect and prevent fraud and abuse
- To comply with legal obligations
- To analyze website usage and trends
- To personalize your experience on our website
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
- Payment processors
- Delivery services
- Website hosting and analytics providers
- Email service providers
4.2 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests, such as:
- Court orders or subpoenas
- Government investigations
- Protection of our rights and safety
- Compliance with applicable laws and regulations
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Our security measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights and Choices
Under Canadian privacy laws, including PIPEDA, you have the following rights:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-Out: Opt-out of marketing communications at any time
- Withdraw Consent: Withdraw your consent for data processing where applicable
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
8. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.
10. International Data Transfers
Your information may be transferred to and processed in countries other than Canada. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable privacy laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
- Email: info@pizzaiolo-ca.org
- Phone: (514) 721-5117
- Address: 705 Saint-Catherine St W, Montreal, QC H3B 4G5
We will respond to your inquiry within a reasonable timeframe and in accordance with applicable privacy laws.
13. Complaints
If you have concerns about how we handle your personal information, you may file a complaint with the Office of the Privacy Commissioner of Canada:
- Website: www.priv.gc.ca
- Phone: 1-800-282-1376